Galway East TD and Minister for Digital Development Seán Canney has welcomed new measures by internet providers to help network and broadband users facing higher bills because of the COVID-19 crisis.
All major internet providers have signed up to a Telecommunications Consumer Charter to help people stay in touch with each other and to facilitate the upsurge in remote working.
Minister Canney said: “Many people had raised concerns with me about the prospect of much higher bills as a result of the COVID-19 crisis.
“Last week I called on the providers to address the needs of those isolated and working from home and I am pleased to see the response.”
Under the charter, people who currently have limitations in terms of usage will have the opportunity to make affordable arrangements to upgrade their packages to higher or unlimited rates.
Measures will also be taken to manage internet communications to ensure that networks do not become congested.
Internet access to healthcare and educational resources identified by the Government will be zero-rated for all customers where possible so that usage will be free.
For those in financial difficulty as a result of COVID-19, service providers have undertaken to engage with customers to agree the best way of keeping them connected.
Minister Canney added: “The current crisis has reinforced the need for improved connectivity to maintain contact with relatives, neighbours and friends and to be able to work remotely.
“Going forward, the National Broadband Plan will further enhance our infrastructure so that every household can benefit from what are now regarded as basic essential services for all our lives.”

For more information, contact Minister Canney on 086-2513639
April 15 2020